Hotel & Casino Security Consulting Services

The security needs of the lodging industry present a unique set of challenges. The challenge is to develop a Hotel Security program which above all provides protection for its guests. However, it must do so in a non-obtrusive manner that respects the guest's privacy. Second, the Hotel Security program must protect the assets of both guests and the hotel. A significant portion of this threat is from employees. Hotels must not only be concerned about the protection of equipment and supplies, but also need to be concerned about their bar, restaurant, and gift shop operations. Access management, especially to guest rooms, requires do diligence for an effective Hotel Security Program. Traditional security methodologies such as locking and lighting must meet contemporary standards. Most premises liability lawsuits that assert claim of inadequate security revolve around these type of issues.

Because hotels are in multiple businesses, there is a multiplicity of security concerns emanating from within and without. They involve both front of the house as well as back of the house concerns. These concerns apply to restaurant bar operations, nightclubs, and gift shops. These businesses within the hotel are cash and credit operations that are vulnerable to internal and external scams. From a security perspective, the integrity of inventories are also at stake, such as food and liquor.

Casino operations as well as nightclub operations should be primarily concerned with guest safety. Guest safety applies to the entire premises, both interiors and exteriors. Guests must be adequately protected from being victimized by other guest and/or unknown third parties in parking lots. Casinos and nightclubs must pay particular attention to the selection, supervision and training of security personnel (bouncers). Litigation is often the result of poorly trained security personnel, especially the intentional tort "of use of excessive force."

SMSI can enhance your Hotel Security needs in a number of ways. We believe a Hotel Security program cannot move forward until a baseline is established with a complete security survey. We have more than 125 years of combined expertise. Much of that expertise has come from our testifying as Expert Hotel Security Witness in litigations cases. We know first hand the risks based on our litigation expertise. We also know how to mitigate much of that risk. SMSI will enable your hotel to better protect guests, employees and property. Don't wait to act until it is too late.

If you are not sure where your Hotel Security stands, try taking The Commercial Facilities Security Diagnostic Test. If you think Virtual Security Management (VSM) might be part of the solution, try taking the Virtual Security Management Diagnostic Test.

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